5 Tips to Rock Your Support Experience

Having been at Telos for over 17 years (and in the Pro Audio industry for 10 years prior to that), I have had much experience with Customer Support. People frequently ask me, “What is the best way to get support from a vendor?”

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Topics: Axia Audio, Omnia Audio, Telos Systems, 25-Seven, Telos Alliance 24/7 Support

Program Delay. Reinvented and Updated.

Since its introduction, Program Delay Manager has set the bar as the best sounding and most powerful audio broadcast delay on the market. Programmers, engineers, and managers rely on PDM's advanced features, especially PD-Alert™, our patented process where two time-stamped audio files capturing what took place both on air and off air get internally archived and e-mailed to the PD (or GM, CE, or legal team) every time questionable material is “dumped.” With PD-Alert, you get an instant notification of what took place both on and off air.

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Topics: 25-Seven, Radio Profanity Delays, Program Delay Manager

Voltair Still Gives You a Ratings Advantage

In early 2015, the Telos Alliance^® and 25-Seven^® introduced the Voltair^® Monitor and Processor. According to industry experts, the use of Voltair resulted in more accurate measurement of radio listenership. This disruptive technology enabled Radio to finally get credit for more of the listening it deserves.

Months later, after denying that it had any effect, Nielsen^® responded to Voltair by changing its encoders to include some of Voltair’s features. The company claimed that its so-called enhanced CBET (eCBET) could replace the need for Voltair.

We weren’t so sure.

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Topics: Radio, 25-Seven, Voltair, ratings, PPM, ecbet, watermarking

What You Need to Know About Audio Time Management for Radio

The first audio delays were tube based.

But did you know that those tubes were garden hoses with a speaker at one end and a microphone at the other? The hose’s length was calculated at one foot per 1ms of desired delay. As you can imagine, it did not sound good at all.

Today, radio broadcasters can take advantage of sophisticated digital technologies for audio delay, as well as for shrinking and stretching program material.

In this post, we’ll take a look at some of the historical highlights and where persistence and innovation have gotten us today.

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Topics: Audio Time Management, 25-Seven

Phoenix Station Declares 25-Seven PDM "Just Works"

And really, isn't that the way things ought to be?

Bonneville's KTAR was not happy with the performance with their profanity delay. Due to the stations unique needs, such as to precisely sync to their TV station's audio during simulcast baseball games, Gary Smith, director of engineering, was justifiably skeptical that Program Delay Manager would be up to the task.

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Topics: 25-Seven