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Support Through the Years

By Bryan Shay on Feb 14, 2019 2:38:59 PM

Following some recent technical issues that required a call to Telos Alliance Support, iHeart Phoenix Chief Engineer Scot McDougal had a glowing review for our 24/7 Support team. Scot, a broadcast engineer who also owns and operates McDougal Broadcast Services, surely knows his way around the rack room. But when questions arise from time to time, he knows Telos Alliance Support will rise to the occasion.

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Topics: Telos Alliance 24/7 Support

Open Broadcaster Appeals to International Audience with Livewire Partnership

By Krissy Rushing on May 17, 2018 6:51:50 AM

Telos Alliance is on a roll adding new Livewire partners in 2018, now with more than 115 software, hardware, and integrator partners worldwide. We caught up with Rob Hopkins of Open Broadcaster to learn how this new Livewire partner is using the AoIP protocol to appeal to a wider international audience. 

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Topics: Telos Alliance 24/7 Support

Telos 24/7 Support Welcomes Devin Higgins

By Krissy Rushing on May 17, 2018 6:31:39 AM

At Telos Alliance, our 24-Hour Support Team is here to serve you every day should you need assistance. But sometimes, it's nice to know who you're talking to on other end of the line. We took a few moments to sit down with Devin Higgins, who joined the Telos Alliance 24/7 Support Team in March, to get to know a little bit more about his diverse broadcast background. Here's what he has to say about the future of radio, news media, and the recipe for great support.

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Topics: Telos Alliance 24/7 Support

Know What You Need Before Ordering Your Telos Hx Digital Hybrid

By John Powell on Jan 17, 2018 11:40:00 AM

Looking for a talkshow system with analog I/O? Careful you don't buy the wrong unit!

Recently, a longtime customer inquired of Telos Alliance Support as to whether a Telos Hx2+AES Digital Hybrid includes analog I/O. We're glad they asked, because it does not, and it makes a huge difference when it’s time to order a unit. Because there is only one set of jacks for I/O, Hx series hybrids can only be either Analog or Digital (AES/EBU), not both.

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Topics: Telos Alliance 24/7 Support, Telos Hx2

5 Tips to Rock Your Support Experience

By David Jablonski on Sep 27, 2017 11:50:00 AM

Having been at Telos for over 17 years (and in the Pro Audio industry for 10 years prior to that), I have had much experience with Customer Support. People frequently ask me, “What is the best way to get support from a vendor?”

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Topics: Axia Audio, Omnia Audio, Telos Systems, 25-Seven, Telos Alliance 24/7 Support

Talkin' Telos with Talk Productions

By Dave Sarkies on Jul 19, 2017 12:00:00 PM

Sean Martin is Managing Director at Talk Productions, a UK company behind WTOR HD (Torbay’s Big T), an online station that's been operating for several years with thousands of listeners tuning in each week.

It's a small company with a largely volunteer staff, but with big plans for the future; they're currently in the process of applying for Community FM and DAB licenses for the city of Torbay (hence the name 'Torbay's Big T') in Southwest England. Torbay currently has no station, so Talk Productions would fill that void, and as a community station, would offer their studios to community groups that would not normally have access to broadcast facilities. Sean says Talk Productions would also like to one day establish a school of radio in Southwest England.

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Topics: Telos Alliance 24/7 Support, community radio

The Support Team with the Most, from Here to the Coast

By Tom Vernon on Jan 11, 2017 9:06:00 AM

When you purchase a piece of equipment from The Telos Alliance, you're not just getting great gear. You're really getting the Telos Experience. From first contact with the sales staff, who can match your requirements with our equipment, through installation help from our 24/7 technical support team, as well as ongoing assistance with troubleshooting and software upgrades, we're there for you.

But wait, there's more. Sometimes our customers imagine applications that have never been done before, occasionally by combining Telos and non-Telos equipment. Don't be shy about asking for help, the tech support folks love a good challenge. Just ask Rich Parker.

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Topics: Axia Audio, Telos Alliance 24/7 Support

Telos Tackles the Last Frontier

By Tom Vernon on Dec 14, 2016 11:29:00 AM

Public radio has a special place in the hearts and minds of listeners in rural communities. Often, it's their only link to the outside world. So it is in Alaska. “The Last Frontier” is served by 26 public radio licensees. Scattered across the state, they cover over 90 percent of the population. Reflecting the unique needs of each community, their program content varies widely, ranging from locally-produced entertainment to town meetings to regional and national news and information. At the hub of this network is Alaska Public Broadcasting (APB), whose headquarters are in Anchorage.

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Topics: Axia Audio, Omnia Audio, Telos Systems, Telos Alliance 24/7 Support, Broadcast Engineering

Meet JP & Joe!

By Dave Sarkies on Aug 14, 2015 2:00:00 PM

Meet John (JP) Powell and Joe Bonadonna - the latest additions to the Telos Alliance 24/7 Support team. JP & Joe come on board with a wealth of experience in broadcast engineering, audio production, and the broadcast industry in general. Read on to get the details on our new tech gurus!

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Topics: Telos Alliance 24/7 Support

TOTAL Support - 24/7 and Beyond

By Dave Sarkies on Jul 16, 2014 12:51:00 PM

Good help is hard to find. Unfortunately, this familiar adage seems to ring true even more today than it used to. As companies look to cut costs, it seems once you make a purchase and step outside the store or have your item delivered, you’re on your own. There’s no guarantee you’ll receive quality service and support. Even with a big ticket item, support can come at a premium.

At The Telos Alliance, we realize how important follow-up support is… and how reliable you need your broadcast gear to be to keep your facility humming. That’s why when you purchase gear from Telos Systems, Omnia Audio, Linear Acoustic, 25-Seven Systems, or Axia Audio, we’re here for you.

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Topics: Telos Alliance 24/7 Support


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